Client Success Manager (all genders)
Core
Central point of contact for customers in the digital healthcare space, supporting them to maximize the potential of the Climedo EDC platform and achieve study success.
Role type
Client Success Manager (Healthcare/Life Sciences)
Builds
Customer success strategies and project outcomes for Pharma, CROs, and MedTech clients using EDC platforms.
Domain
Digital Healthcare / Clinical Trials / Life Sciences
Deliverable
client delivery
Required skills
Customer relationship management, project management, stakeholder coordination, KPI monitoring, risk identification, product feedback integration, use case development, process optimization
Preferred skills
Experience in clinical study environments, knowledge of EDC systems, familiarity with GCP and GDPR regulations
Responsibilities
Manage a fixed portfolio of customers in Pharma, CROs, and MedTech sectors; lead customer onboarding, training, and study setups; monitor project KPIs and mitigate risks; translate customer feedback into product improvements; develop strategic use cases and expand customer value; optimize customer success processes and tools.
Seniority
Mid-level, hands-on IC
