Werkstudent:in Customer Success Management & Support (m/w/x)
Core
Bridge between customers, product, and internal teams to improve customer experience and drive strategic decisions for a rail logistics platform.
Role type
Junior Customer Success Management & Support
Builds
Customer experience insights, product feedback loops, and operational processes for a rail logistics marketplace
Domain
Logistics / Rail transport / SaaS
Deliverable
dashboards & analysis
Required skills
Data analysis, Customer relationship management, Process documentation, UI/UX feedback, Workshop facilitation, KPI reporting
Preferred skills
Advanced studies in Business/Logistics/Social Sciences, Practical experience, AI tool usage (Claude/GPT), Multitasking
Technologies
Microsoft Office (Excel, PowerPoint), Confluence, AI tools (Claude, GPT)
Responsibilities
Maintain customer database and ensure data quality, Analyze customer satisfaction metrics, Onboard new customers and coordinate follow-ups, Document and modernize support processes, Develop KPI dashboards and analyze surveys, Prepare and facilitate workshops and customer meetings