Service Desk Manager (m/w/d) - in Berg (bei Ravensburg)
Core
Leading and coaching a local Service Desk team, managing resources and shifts, and ensuring SLA compliance.
Role type
Service Desk Manager
Builds
IT support services and ticket resolution workflows (via careerplan.io/jobs/2269622-service-desk-manager-mwd-in-berg-bei-ravensburg-at-synaforce-gmbh)
Domain
IT Service Management
Required skills
Team leadership, resource planning, SLA monitoring, escalation handling, complex technical troubleshooting, performance management
Preferred skills
IT support experience, organizational skills, conflict resolution, service orientation
Technologies
IT support tools, ticketing systems
Responsibilities
Lead and coach the local Service Desk team, plan resources and organize shifts, monitor and control SLA compliance and ticket quality, handle escalations, implement cross-site standards, solve complex second and third-level issues, conduct regular team meetings and performance reviews