Senior Business Operations Specialist
Core
Provides high-level operational, systems, and administrative support to the Technical Services Group (TSG) for dealer warranty, billing, and training operations.
Role type
Senior Business Operations Specialist
Builds
Dealer warranty credit transactions, billing processes, system enhancements, and operational reports
Domain
Automotive supply chain & technical services
Required skills
Salesforce administration, data management, process improvement, financial reconciliation, event planning, cross-functional coordination
Preferred skills
SAP, PeopleSoft, Microsoft Access, SharePoint
Technologies
Salesforce, Mitti (SafetyCulture), Microsoft Access, Microsoft Office Suite, SharePoint, SAP, PeopleSoft
Responsibilities
Manage dealer warranty credit transactions; process dealer rim reconditioning requests; manage manual billing for dealer buyout products; support laboratory and engineering operations; lead Salesforce system enhancements and troubleshooting; maintain system governance in Mitti; ensure data integrity across business systems; plan and execute TSG leadership events; manage P-Card reconciliation and fleet vehicle lease payments; identify process improvement opportunities.
Seniority
Senior, hands-on IC
