Senior Customer Solutions Manager ANZ
Core
Strategic leadership role driving professional services delivery, implementation, onboarding, and support for a portfolio of enterprise customers to ensure commercial and operational success.
Role type
Senior Customer Solutions Manager (Strategic Leadership)
Builds
Professional services delivery, customer onboarding, implementation, and support operations
Domain
SaaS / Technology Services / Enterprise Software
Required skills
Strategic leadership, service strategy development, revenue and profitability management, workforce planning, project governance, stakeholder management, executive communication, operational excellence, team coaching, risk management
Preferred skills
SaaS/technology services background, scale implementation experience, financial forecasting, data-driven decision making
Technologies
None explicitly stated
Responsibilities
Lead delivery of onboarding, implementation, adoption, and support services; Develop and execute service strategies to improve customer experience and business performance; Manage budgets, forecasting, and resource utilization to meet revenue targets; Lead workforce planning, capability development, and succession planning; Partner with Product, Engineering, and Sales to influence product direction and adoption; Resolve significant service escalations and ensure robust project governance
Seniority
Senior, hands-on IC with team leadership