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Support client for a SaaS solution managing temporary staffing (intérim), handling tickets, diagnosing incidents, and collaborating with development and project teams.
Role type
Support Engineer (SaaS)
Builds
SaaS platform for temporary staffing management
Domain
HR Tech / Staffing
Required skills
ticket management, incident diagnosis, root cause analysis, Zendesk, JIRA, SaaS environment navigation, functional administration, stakeholder collaboration
Preferred skills
SharePoint, Confluence, temporary staffing industry knowledge
Responsibilities
Assist clients in using the solution via ticketing tools, analyze and resolve functional or technical incidents, qualify and prioritize tickets, escalate issues to N3 support, maintain end-to-end ticket tracking, contribute to support documentation and process improvement, perform functional configuration in production.
Seniority
Mid-level, hands-on IC