Second Level Support (m/w/d)
Core
Bridge between sales and technical development, supporting customers in optimal product usage and handling complex technical inquiries.
Role type
Second Level Support Engineer (Healthcare)
Builds
Customer support solutions and product usage documentation for healthcare clients (via careerplan.io/jobs/2222458-second-level-support-mwd-at-mutter-sanitatshaus-aktuell-ag)
Domain
Healthcare / Sanitation products
Deliverable
dashboards & analysis
Required skills
Technical problem-solving, CRM and ticketing systems, Remote support tools, MS Office, Data analysis and reporting
Preferred skills
Healthcare industry knowledge, Product configuration expertise
Responsibilities
Analyze complex customer problems and develop individual solutions, Train and empower customers on product usage, Collaborate with sales to identify customer needs, Create documentation and guides for recurring issues, Identify workarounds for product limitations, Analyze support trends to drive product improvements