Customer Support Engineer Klinische Anwendungen (m/w/d)
Core
Providing technical support and consulting for hospital software solutions to existing customers.
Role type
2nd-Level Support Engineer (Clinical Applications)
Builds
Software solutions for hospital processes
Domain
Healthcare IT / Clinical Applications
Deliverable
client delivery
Required skills
SQL queries, database analysis, 2nd-level support experience, problem analysis, remote access support
Preferred skills
Medical environment experience, structured work approach
Technologies
SQL, Databases
Responsibilities
Handle support requests for hospital software, categorize and prioritize tickets, perform database and problem analysis, answer user inquiries via phone/email/remote access, collaborate with product management and development to resolve complex issues