Technical Support Manager (L2)
Core
L2 Technical Support Specialist monitoring platform health, processing partner/internal requests, and resolving operational issues for the Turbo Games iGaming project.
Role type
L2 Technical Support Specialist (iGaming Operations)
Builds
Stable 24/7 iGaming platform operations
Domain
iGaming / FinTech
Required skills
incident investigation, shift handover, data analysis, monitoring tools usage, prioritization
Preferred skills
iGaming domain knowledge, transaction monitoring systems, RTP/GGR mechanics, NOC environment experience
Technologies
Grafana, Power BI, Slack, Jira Service Management, Confluence
Responsibilities
Monitor platform health and operational dashboards, Process incoming requests via Slack and JSM, Investigate and resolve L2 incidents, Escalate technical issues to Dev/QA/Product/Anti-Fraud, Monitor critical alerts and fraud notifications, Perform scheduled fraud and anomaly checks
Seniority
Junior to Mid-level, hands-on IC