Client Success Manager
Core
Oversee client utilization of the Skai platform, focusing on Paid Search to drive retention, satisfaction, and measurable ROI.
Role type
Client Success Manager (Paid Search focus)
Builds
Client retention and growth within accounts
Domain
Marketing technology / Paid Search
Deliverable
client delivery
Required skills
Paid Search campaign management, Google Ads, Microsoft Advertising, client audits, project management, consultative approach, AI tool usage (via careerplan.io/jobs/22-00A-4C-278-64-008-client-success-manager-at-skai)
Preferred skills
Retail Media Networks experience, Paid Social experience, AI builder capabilities, basic JavaScript/HTML
Technologies
Google Ads, Microsoft Advertising, AI tools, Microsoft Excel
Responsibilities
Drive client retention and identify growth opportunities; Provide initial and ongoing training on the Skai platform; Provide technical support and strategy for Google Ads and Microsoft Advertising; Run structured communication cadences with clear agendas and documented outcomes; Partner with internal teams (Directors, product, technical, support) to solve client problems; Use AI to accelerate call prep, summarization, and documentation.
Seniority
Mid-level, hands-on IC