Customer Service Representative
Core
First point of contact for customer and subcontractor enquiries via phone, email, and in person; coordinate bookings, track stock movements, process payments, and maintain accurate records.
Role type
Customer Service Representative (Operations Support)
Builds
Customer experience and operational coordination for site solutions
Domain
Construction, logistics, and site infrastructure
Deliverable
client delivery
Required skills
Customer service, communication, organization, time management, problem-solving, Microsoft Office proficiency, accuracy, adaptability
Responsibilities
Handle customer and subcontractor enquiries via phone, email, and in person; coordinate bookings and track stock movements; process payments and maintain accurate records; communicate with warehouse staff, subcontractors, transport providers, and the Operations team.
Seniority
Entry-level to Mid-level, full-time