Technical Services Engineer
Core
Diagnose complex technical issues and deliver best-in-class support to customers and Field Service Engineers to maximize machine performance and customer experience in the APAC region.
Role type
Senior Technical Services Engineer (Tier 1-3 escalation)
Builds
Resolved technical faults, service plans, upgrades, and technical quotes for capital equipment and complex industrial machinery.
Domain
Food industry sensor-based sorting, peeling, and post-harvest solutions
Deliverable
Physical/clinical work (on-site and remote troubleshooting of industrial machinery)
Required skills
Structured troubleshooting and diagnostic skills, multi-tier technical support management, spare parts identification, SLA management, engineering or technical qualification
Preferred skills
Experience with capital equipment or complex industrial machinery, familiarity with regional/global support teams, service documentation and ticketing systems
Technologies
Ticketing systems, SLA management tools
Responsibilities
Own and manage technical service cases end to end, troubleshoot and resolve complex technical faults, deliver remote and on-site support, identify required spare parts, act as a trusted technical advisor for service planning and upgrades, maintain accurate documentation of service activity, escalate complex issues to Product Experts and R&D, contribute to service improvement initiatives.
Seniority
Mid-to-Senior, hands-on IC with escalation authority