Customer Chat support manager, (4/2 14:30 - 00)
Core
Manage and respond to customer inquiries via chat for a cloud-based restaurant automation platform, helping clients master the system and resolve issues.
Role type
Customer Support Manager (Chat)
Builds
Customer support operations for a SaaS platform serving 25,000+ cafes and restaurants
Domain
Restaurant technology / SaaS
Deliverable
client delivery
Required skills
Chat communication, customer onboarding, feedback collection, product knowledge, structured problem solving
Preferred skills
Ability to learn new features quickly, adaptability
Responsibilities
Respond to customer queries in chat, guide clients from first question to resolution, collect feedback to improve the product, study product features and updates