Technology Operations Specialist, Melbourne Cricket Ground
Core
Provide technical support and administration for software and hardware, including POS systems, desktops, laptops, mobiles, printers, switches, email, and applications at a major sporting venue.
Role type
Level 2 IT Operations Specialist
Builds
Operational technology infrastructure and user support services for venue events and daily functions
Domain
Hospitality and Sports Venue IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT operations, technical support, troubleshooting, stakeholder management, reporting, documentation, access management, network monitoring, POS administration
Preferred skills
Retail or hospitality industry experience, Agilysys InfoGenesis experience
Technologies
Agilysys InfoGenesis, point-of-sale systems, network infrastructure
Responsibilities
Provide technical support and administration including training, reporting, documenting, and access management; Identify issues, troubleshoot, and escalate; Serve as the administrator of the point-of-sale system; Collaborate with cross-functional teams to implement technology solutions; Monitor and maintain network performance
Seniority
Mid-level, hands-on IC