Senior Client Success Manager
Core
Build and nurture long-term partnerships with enterprise clients to drive engagement, retention, and measurable outcomes for a digital health platform serving people with autoimmune conditions.
Role type
Senior Client Success Manager (Enterprise)
Builds
Digital health programs and personalized care services for members and employers
Domain
Digital Health / Autoimmune Care / B2B2C
Deliverable
client delivery
Required skills
enterprise client success, account management, strategic advisory, data-driven business reviews, renewal negotiation, expansion identification, cross-functional collaboration, project management, stakeholder management at C-suite level
Preferred skills
digital health experience, autoimmune/chronic condition domain knowledge, building Client Success functions from scratch, entrepreneurial mindset
Technologies
N/A
Responsibilities
Build trusted relationships with client stakeholders (HR, benefits, wellness, medical directors), drive utilization and adoption of programs, deliver data-driven business reviews, secure renewals and identify expansion opportunities, resolve client issues, contribute to playbooks and best practices
Seniority
Senior, hands-on IC with strategic advisory scope
