Managed Services Specialist (m/w/d)
Core
Manage and optimize a Remote Monitoring & Management (RMM) platform, prepare and visualize inventory data, and automate IT service processes.
Role type
Managed Services Specialist (IT Operations)
Builds
RMM platform stability, automated monitoring and alerting systems, and data visualization dashboards.
Domain
IT Managed Services / Infrastructure Operations
Required skills
RMM systems (ConnectWise Automate, Kaseya, Datto, SolarWinds), SQL, scripting (PowerShell, Python), patch management, network device monitoring
Preferred skills
Script development for automation, report creation with visualization tools
Responsibilities
Manage and optimize RMM systems, prepare and visualize data using SQL and Grafana, develop scripts for monitoring and automation, perform patch management and network device monitoring, collaborate with Help Desk and project teams, create and develop reports
Seniority
Mid-level, hands-on IC
