IT-Support Specialist (m/w/d) – Berlin
Core
Provide technical support to users, troubleshoot workstation and standard software issues, and manage user access.
Role type
IT Support Specialist
Builds
IT support services for end-users
Domain
IT Services
Deliverable
client delivery
Required skills
ticketing systems, workstation troubleshooting, standard software support, user access management, documentation, structured problem analysis
Responsibilities
Handle and prioritize support requests in a ticketing system, analyze and resolve issues on workstations and standard software, configure workstations and manage user access, escalate complex cases with detailed error descriptions, document solutions and create user guides
Seniority
Entry-level to Mid-level