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Core
Product operations for WeChat Shop's customer service platform, focusing on requirement gathering, feature optimization, and data-driven strategy to improve service tools and user experience.
Role type
Product Operations Specialist (Customer Service Platform)
Builds
Customer service tools, workflows, and operational strategies for the WeChat Shop platform.
Domain
E-commerce / Customer Service Technology
Deliverable
product features
Required skills
Product management, data analysis, cross-functional collaboration, requirement gathering, user research, quality assurance, market analysis, project management, financial product understanding
Preferred skills
Experience with e-commerce platforms, knowledge of payment systems, strong logical thinking
Technologies
Data analysis tools, product management frameworks, testing tools