Customer Service Representative - Contact Centre
Core
Inbound customer service representative handling phone, live chat, and email inquiries for business customers regarding orders, deliveries, and account issues.
Role type
Customer Service Representative
Builds
Customer support solutions via contact centre channels
Domain
Logistics and Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, attention to detail, system learning, multitasking
Preferred skills
Salesforce, SAP, Genesys experience
Responsibilities
Answering inbound calls, chats, and emails; investigating order and delivery issues; coordinating with sales, operations, and logistics teams to resolve customer enquiries.
Seniority
Entry-level to Junior, full training provided
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