Kundenbetreuer / Customer Relationship Manager (m/w/d) für Feststoff- und Wasseranalytik im Umwelt..
Core
Managing a defined portfolio of clients for solid and water analysis services, handling individual orders and projects, and ensuring timely report generation and billing.
Role type
Customer Relationship Manager (CRM) for environmental laboratory services
Builds
Analytical reports and billing for solid and water analysis projects
Domain
Environmental laboratory services (food, agriculture, water analysis)
Deliverable
client delivery
Required skills
Order processing, report generation and validation, billing, regulatory compliance assessment, complaint handling, process optimization, client relationship management
Preferred skills
Practical experience in solid or water analysis, customer service experience
Technologies
MS Office
Responsibilities
Manage a defined client portfolio for solid or water analysis; Process individual orders and projects; Ensure timely order processing including report creation, validation, and release; Evaluate test results based on current legislation and communicate to clients; Handle complaints and drive process optimization; Maintain client relationships and support large-scale projects