Customer Support Agent (with German)
Core
Voice of NAGA for German-speaking clients, handling queries via chat, phone, and email while building relationships and ensuring positive impressions.
Role type
Customer Support Agent (German-speaking)
Builds
Client interactions and loyalty for a fintech trading and investing platform
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
German (fluent), English (fluent), customer service experience, chat/phone/email support, product presentation, relationship building, feedback collection, regulatory awareness
Preferred skills
fintech or technology background, interest in financial markets or trading
Technologies
chat systems, phone systems, email systems
Responsibilities
Deliver high-quality service via chat, phone, and email; present product features and upgrades; build long-term client relationships; share structured feedback on client needs and trends; stay current on industry developments and regulatory requirements
