Collections, Retention and Recovery Officer
Core
Manage a portfolio of accounts to recover outstanding debts through customer engagement, negotiation, and payment plan settlements.
Role type
Senior Collections, Retention and Recovery Officer
Builds
Cash recovery from past-due accounts
Domain
Not-for-profit / Business Communication Standards
Required skills
debt recovery, customer negotiation, conflict resolution, account analysis, record keeping, KPI management, multi-system usage
Preferred skills
D365 experience, complex dispute resolution
Responsibilities
Issue and follow up on invoices, maintain accurate communication records in D365, review ageing reports to track past-due accounts, communicate with customers via phone and email regarding account status, initiate collection procedures including reminder notices and payment plan negotiations, provide regular reports on accounts receivable status, conduct audits of customer records, resolve disputes and escalate complex matters
Seniority
Experienced, hands-on IC