Regionalleiter (m/w/d) KundenService & Zentrale Sachbearbeitung West
Core
Leading a 30-person Customer Service and Central Processing team to deliver digital, efficient, and customer-centric banking services.
Role type
Senior Team Lead / Regional Manager (Banking)
Builds
Customer service operations and central processing workflows for private banking clients
Domain
Banking / Financial Services
Required skills
Team leadership, resource planning, process optimization, coaching, strategic planning, sales orientation, stakeholder management
Preferred skills
Experience in private banking, change management, digital transformation
Technologies
CRM systems, digital service platforms, scheduling tools
Responsibilities
Lead and develop a team of ~30 service advisors, plan resources to ensure optimal customer reachability across all channels, drive process optimization and digital development, coach and train employees, collaborate with other executives, and set strategic direction for the service unit.