Client Service Advisor
Core
Provide high-level service and support directly to victims of crime through information, advice, referrals, and management of support applications.
Role type
Client Service Advisor (Victims Support)
Builds
Victim support applications and holistic client care
Domain
Public sector / Social services / Victim support
Deliverable
client delivery
Required skills
trauma-informed care, complex case management, application administration, policy compliance, stakeholder collaboration, performance target achievement
Preferred skills
knowledge of Victims Support Scheme, administrative multitasking in high-volume environments
Responsibilities
Deliver comprehensive client service and support for victims of crime; manage complex cases to ensure timely service; take ownership of the client experience and first contact resolution; work collaboratively across Victims Services to administer the Victims Support Scheme; identify and recommend improvements to policies and procedures; achieve and exceed key performance indicators.
Seniority
Individual Contributor