Engagement Specialist
Core
Early point of contact for crime victims and witnesses in Manhattan, facilitating communication between victims, Assistant District Attorneys, and partner agencies during initial criminal case processing.
Role type
Engagement Specialist (Victim Services)
Builds
Criminal justice case support and victim advocacy services
Domain
Public Sector / Criminal Justice / Victim Advocacy
Deliverable
client delivery
Required skills
victim outreach, case documentation, stakeholder liaison, victim services coordination, record maintenance, community event participation, staff training support, confidentiality management, high-volume caseload handling, policy adherence
Preferred skills
Spanish language proficiency, American Sign Language (ASL) proficiency, prior experience with crime victims, familiarity with the criminal justice system, retail or customer service experience, social service degree
Technologies
standard office software, case management systems
Responsibilities
Contact victims and witnesses to obtain supporting depositions and documentation; Explain the criminal justice process and provide case-related information; Assist victims with orders of protection and victim notification registration; Refer victims to advocacy and counseling services; Serve as a liaison between victims, prosecutors, law enforcement, and partners; Coordinate follow-up to ensure timely documentation completion; Maintain accurate records; Participate in trainings and community outreach; Co-facilitate staff training sessions.
Seniority
Entry-level to Mid-level, hands-on IC
