Mitarbeiter (w/m/d) für die Notruf- und Servicestelle
Core
Receiving, processing, and evaluating incoming alarm, disturbance, and hazard reports, then initiating corresponding measures.
Role type
Security operations center operator
Builds
Alarm tracking and coordination of intervention/service workflows for security clients
Domain
Security services / Emergency response
Required skills
Alarm report evaluation, modern security system operation, workflow coordination, documentation, administrative data management
Preferred skills
Prior experience in security service or NSL, technical understanding, computer proficiency
Responsibilities
Monitoring and operating modern security and hazard alarm technology, coordinating and organizing intervention and service procedures, serving as a central interface between customers, technicians, and emergency personnel via email and phone, documenting all processes and events in the control center, performing administrative tasks and maintaining relevant data
Seniority
Entry-level to Mid-level, hands-on IC
