Retention Specialist (m/w/d)
Core
Retention Specialist who prevents customer churn by identifying reasons for cancellation and offering tailored solutions to retain clients.
Role type
Senior IC retention specialist (customer success)
Builds
Retained customer relationships and revenue
Domain
Business services / Office services
Deliverable
client delivery
Required skills
Retention, cancellation recovery, account management, objection handling, CRM proficiency, up-selling, cross-selling
Preferred skills
Experience in retention, customer success, sales
Responsibilities
Talk to customers who want to cancel, find the real reasons, and convince them with matching solutions; Proactively reach out to existing customers where a cancellation is likely; Adapt tariffs, products, and add-ons to actual needs; Work closely with Sales, Onboarding, and Service; Document activities in CRM