IN Process Trainer
Core
Deliver hands-on training for banking/NBFC operations teams to ensure process readiness, compliance, and alignment with business execution standards.
Role type
Senior IC process trainer (banking/NBFC operations)
Builds
Process-ready operations teams for KYC, customer support, and product workflows
Domain
Banking / NBFC / Financial Services
Required skills
KYC process expertise, customer support operations, banking/NBFC workflows, credit card operations, personal loans, retail lending, customer onboarding, lifecycle management, regulatory controls, MS Office (Excel, PowerPoint, Word)
Preferred skills
Experience in floor support, error trend analysis, quality findings analysis, audit observation analysis
Responsibilities
Deliver end-to-end process training for KYC operations, Conduct customer support process training, Deliver product, policy, and process training for new joiners and existing staff, Provide floor-level process support and coaching, Ensure process certification and readiness before deployment, Maintain training records and documentation, Analyse error trends and audit observations to address execution gaps
Seniority
Senior, hands-on IC