ServiceNow Experte mit ITSM Fokus (m/w/d)
Core
Designing and implementing IT Service Management (ITSM) processes and architecture on the ServiceNow platform to support business operations.
Role type
ServiceNow ITSM Expert (Implementation & Configuration)
Builds
ITSM process architecture, workflow configurations, and integrations on ServiceNow
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow platform expertise, ITSM process management, ITIL framework knowledge, requirement analysis, project management, agile methodologies, stakeholder collaboration
Preferred skills
ServiceNow certifications (CSA, Implementation Specialist), experience with ServiceNow upgrades and releases
Technologies
ServiceNow, ITIL
Responsibilities
Design and implement ITSM processes on ServiceNow, lead implementation projects including integrations and configurations, conduct requirement workshops with business stakeholders, support platform releases and upgrades, apply agile methods for continuous platform development