CRM Manager / Salesforce Admin (m/w/d)
Core
Central point of contact for internal teams (Sales, Marketing, Operations) regarding Salesforce, from operational usage to process consulting.
Role type
CRM Manager / Salesforce Administrator
Builds
Individual reports, dashboards, and analyses to support data-driven decisions; optimizes data quality in CRM processes.
Domain
Media / Journalism / CRM
Deliverable
dashboards & analysis
Required skills
Salesforce administration, data analysis, process optimization, system administration, project coordination, MS Office (Excel, Pivot Tables)
Preferred skills
SAP SD, Jira, agile project environments
Technologies
Salesforce, SAP SD, Jira, MS Office
Responsibilities
Create individual reports, dashboards, and analyses; identify optimization potentials for data quality; manage technical system administration including fields, workflows, and user rights; coordinate with external IT service providers for new implementations; support cross-functional process development projects; communicate system updates via newsletters and training sessions.
Seniority
Mid-level, hands-on IC