Service- & Support Manager (m/w/d)
Core
Managing customer inquiries and order processing for an IT system used in the transportation sector.
Role type
Service & Support Manager
Builds
Customer service operations and support for IT transportation software
Domain
Transportation industry + IT support
Deliverable
client delivery
Required skills
Customer service management, IT system administration, process optimization, FAQ creation, stakeholder collaboration
Preferred skills
Salesforce Service Cloud, JIRA, Confluence, MS-Teams
Technologies
Salesforce Service Cloud, JIRA, Confluence, MS-Teams
Responsibilities
Answering and processing customer inquiries, ensuring efficient and timely order processing, administering customer service tools, identifying process errors, writing FAQs and templates
Seniority
Mid-level, hands-on manager