IT Support Manager - End User Computing, z.B. Fachinformatiker (m/w/d)
Core
Managing 1st and 2nd-level IT support for end-user computing, including desktops, laptops, printers, and mobile devices at a logistics site.
Role type
IT Support Manager (End User Computing)
Builds
Reliable IT operations for a logistics facility supporting a global technology client.
Domain
Logistics / IT Infrastructure
Required skills
Active Directory, Group Policy, Office 365 administration, Windows 10/11, Patch Management, Antivirus, Ticketing Systems (OTRS/ServiceNow), Hardware Lifecycle Management
Preferred skills
MECM, Software Rollouts, Access Control Systems, Phone Systems Administration
Technologies
Active Directory, Office 365, Windows 10, Windows 11, OTRS, ServiceNow, MECM
Responsibilities
Troubleshoot and resolve 1st and 2nd-level support incidents for end-user devices; Administer Active Directory, Group Policy, and user accounts; Manage patch management and antivirus software; Oversee hardware lifecycle from installation to disposal; Ensure IT readiness for logistics operations and facilities; Document IT processes and manage hardware procurement.