Customer Experience Customer Success Specialist - NX
Core
Drives strategic, technical adoption strategies for large enterprise customers using AI-driven insights to ensure software value realization, successful renewals, and business growth.
Role type
Senior Customer Success Specialist (Technical Adoption & Strategy)
Builds
Technical Adoption Plans (TAPs), 1:many technical enablement series, and complex deployment labs.
Domain
Networking infrastructure, AI analytics, enterprise software adoption
Deliverable
production ML models
Required skills
AI analytics integration, complex enterprise deployment management, technical strategy formulation, stakeholder alignment, product feedback loop management, technical enablement design, cross-functional leadership, advanced telemetry analysis, lab design and execution, executive advisory
Preferred skills
Expert-level certifications (e.g., CCIE), industry trend certifications, mentoring senior talent
Technologies
Cisco technologies, AI models, advanced telemetry, multi-domain network architectures
Responsibilities
Lead customized technical enablement initiatives including executive briefings and architecture-specific workshops; oversee TAP execution and integration across multiple teams; run adoption business reviews integrating AI analytics; design and lead 1:many technical enablement series; integrate advanced telemetry and AI models to de-risk deployments; act as a technology evangelist to drive product improvements; mentor senior IC talent and team leads.
Seniority
Senior, hands-on IC with strategic leadership
