Customer Experience Customer Success Specialist

San Diego, California, USFull-time$153k–$207k2026-11-09 → 2026-11-10

Core

Strategic advisor for enterprise security executives and IT teams, driving adoption of Zero Trust architecture and identity solutions.

Role type

Senior Customer Success Specialist (Enterprise Security)

Builds

Adoption of Cisco Duo, Entra ID, Okta, and EHR integrations for Fortune 500 accounts

Domain

Cybersecurity, Identity and Access Management (IAM), Zero Trust

Deliverable

client delivery

Required skills

Enterprise Customer Success, Technical Account Management, Solutions Architecture, IAM/SSO/SAML/OIDC, Executive Business Reviews, Telemetry analysis, AI/LLM tooling

Preferred skills

Healthcare/Financial services domain, Cisco partner ecosystem navigation, SaaS renewal cycles, Automation scripting

Technologies

Cisco Duo, Entra ID, Okta, Active Directory, AI/LLMs

Responsibilities

Manage proactive adoption strategies for Fortune 500 accounts, Partner with security architects on hybrid environment integrations, Lead Executive Business Reviews (QBRs/EBRs), Leverage AI and telemetry to analyze account health, Cultivate collaborative culture through peer mentoring

About Cisco

Software Development95913San Jose, CA, USFounded 1984

Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.