Observability Customer Success Technical Lead
Core
Define and execute technical strategy for customer observability portfolios, ensuring deep operational integration across private, public, and hybrid cloud environments to drive value realization and ROI.
Role type
Senior IC technical lead (customer success)
Builds
Observability solutions for business-critical applications across multi-cloud environments
Domain
Cloud-native observability, APM, and infrastructure monitoring
Deliverable
production ML models
Required skills
APM, Infrastructure Monitoring, Microservices, Kubernetes, Containerization, Cloud-native monitoring (AWS/Azure/GCP), Unix/Linux/Windows, Shell/Python scripting, SAN, SQL-based databases
Preferred skills
Cross-functional leadership, Technical translation for business outcomes, Continuous learning in Observability/Security, Splunk or cloud certifications
Technologies
Splunk, AWS, Azure, GCP, Kubernetes, Python, Shell, SQL
Responsibilities
Define technical strategy for customer portfolios, Lead architectural health reviews, Partner with Product Management to resolve technical blockers, Optimize digital experiences through anomaly detection and root-cause analysis
Seniority
Senior, hands-on IC
