PX, Operating Model Designer
Core
Define people, process, governance, and capability models to enable scalable delivery of innovative patient experiences.
Role type
Senior Operating Model Designer
Builds
Operational process maps, service blueprints, SOPs, and transition plans for patient support workflows
Domain
Pharmaceutical/Biotech Patient Experience & Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process design, service blueprinting, operational readiness assessments, gap analyses, workforce planning, capability modeling, systems thinking, structured problem-solving
Preferred skills
Advanced process mapping tools (Visio, Lucidchart, Miro), agile service blueprinting, patient support operations, call center transformations, access/reimbursement process redesign
Responsibilities
Partner cross-functionally to define operational implications of new patient experiences; Map current-state end-to-end processes to surface friction points and compliance risks; Translate patient journey designs into operational process maps and SOPs; Design future-state workflows and system integration points; Clarify role expectations and redesign workflows for operational change; Define operational readiness strategies including transition planning and training inputs; Evaluate third-party vendor integrations and define onboarding requirements