Director, Market Operations
Core
Director leading market operations, practice engagement, and partner relationships to drive performance and scale primary care delivery.
Role type
Senior IC market operations director
Builds
Practice-level performance recommendations and operational playbooks for primary care partners
Domain
Healthcare operations / Primary care
Required skills
healthcare operations leadership, partner relationship management, strategic project execution, data-driven performance analysis, multi-site operations scaling, clinical care delivery process knowledge, health plan administration, government program compliance, financial analysis, stakeholder alignment
Preferred skills
MBA or MHA, experience with EHR/CRM/billing systems, Tableau/PowerBI/Excel proficiency, Medicaid/Medicare regulatory knowledge
Technologies
Outlook, Word, Excel, PowerPoint, EHR, CRM, billing systems, Tableau, PowerBI
Responsibilities
Support daily operations within assigned markets to meet activity metrics; act as primary contact with partners to resolve operational issues; implement best practices to scale operations; drive partner/practice/provider performance; review KPIs and drive accountability; manage day-to-day partner relationships; tackle operational challenges with data insights; execute strategic projects with senior leadership; collaborate with clinical leadership for patient outcomes; manage key meetings with partner leaders; support network initiatives for patient access; partner with Finance for financial analyses; build and manage project plans; evolve playbooks and toolkits; promote the business model locally.
Seniority
Director, strategic leadership & team management
