Client Support Associate (on-site)
Core
Provide veterinary triage, appointment scheduling, and customer support to connect pet owners with ASPCA resources and care.
Role type
Client Support Associate (Customer Service & Triage)
Builds
Connection between pet owners and ASPCA programs (veterinary care, community medicine, poison control)
Domain
Non-profit animal welfare / Veterinary support
Deliverable
client delivery
Required skills
veterinary triage, appointment scheduling, customer service, case documentation, payment processing, emotional support
Preferred skills
Spanish (fluent)
Responsibilities
Provide veterinary triage and guidance; Support pet owners during stressful situations; Coordinate appointments across departments; Manage customer inquiries and payment processing; Maintain detailed case records; Consult with subject matter experts
Seniority
Individual Contributor
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