Patient Relations Specialist (Labor Pool)
Core
Investigate, resolve, and document patient and visitor complaints; explain patient rights; mediate between physicians, patients, and families to ensure satisfaction.
Role type
Patient Relations Specialist
Builds
Patient satisfaction and safety culture within a healthcare facility
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Conflict resolution, HIPAA compliance, Budget preparation, Quality and safety standards oversight, Service recovery, Medical terminology
Preferred skills
Healthcare navigation, Patient advocacy
Technologies
Electronic Health Record (EHR) systems
Responsibilities
Respond to patient concerns and collaborate with leadership; Mediate disputes between physicians, patients, and family members; Oversee concerns in the EHR database and report safety issues; Prepare department budgets and mediate to prevent litigation; Conduct monthly HIPAA audits and investigations.
Seniority
Individual Contributor