Coordinator, Desk Services & Operations
Core
Coordinate front desk operations, schedule and supervise student-staff across five residence communities, and manage training programs to support student services and customer experience.
Role type
Staff-level operations coordinator (supervisory)
Builds
Student-staff training programs, front desk operational processes, and residence space booking systems
Domain
Higher education campus housing
Required skills
Staff scheduling, team supervision, training facilitation, conflict resolution, policy compliance, stakeholder liaison
Preferred skills
Scheduling software (W2W, Jira), cross-functional process development
Responsibilities
Schedule 25-75 student-staff across multiple shifts, supervise Team Leaders and Front Desk Assistants, design and facilitate large-scale training events, manage residence space bookings and documentation, handle on-call support during move-in periods
Seniority
Mid-level, hands-on IC