Health Research Hub - Client Navigator
Core
Frontline research support and development of a structured, AI-ready knowledge system to enhance the effectiveness of the Health Research Hub.
Role type
Research support and knowledge management specialist
Builds
AI-compatible knowledge repository, researcher profiles, and intake workflows
Domain
Academic health research administration
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
research intake management, knowledge base development, information synthesis, stakeholder engagement, process improvement, ticketing system management
Preferred skills
graduate education in health/information science, experience with modern ticketing systems, familiarity with academic research lifecycles
Technologies
Jira, AI tools, ticketing systems
Responsibilities
Manage research inquiry queue (intake, triage, follow-up, resolution), investigate questions by reviewing documentation and consulting partners, develop and maintain an AI-compatible structured knowledge repository, build relationships with researchers and community partners, collaborate with research support units and library staff, participate in workflow design and tool refinement
Seniority
Mid-level, hands-on IC
