ID Theft Claims Specialist
Core
Investigate and resolve unauthorized, disputed, or erroneous account activity through case support, customer calls, and fund recovery.
Role type
Senior IC claims specialist (fraud/dispute operations)
Builds
Resolved fraud/dispute cases and recovered funds for customers
Domain
Banking operations and fraud investigation
Deliverable
client delivery
Required skills
customer service, case management, analytical research, data interpretation, regulatory compliance, fund recovery, PC skills, time management
Responsibilities
Call complainants for information updates, self-manage cases with varying deadlines, conduct four-wall investigations, send customer-facing communications, recover funds through merchants and financial institutions, ensure compliance with federal regulations and network rules
