ID Theft Claims Specialist
Core
Investigate and resolve unauthorized, disputed, or erroneous account activity through case support, customer calls, and fund recovery.
Role type
Operations Specialist (Fraud/Dispute Resolution)
Builds
Resolved cases and recovered funds for customers and financial institutions
Domain
Banking / Financial Services / Fraud Operations
Deliverable
client delivery
Required skills
Customer service, case management, analytical research, data interpretation, regulatory compliance, PC skills, verbal/written communication
Preferred skills
Knowledge of banking products and regulations, time management, ability to work in fast-paced environment
Responsibilities
Call complainants for information updates, self-manage cases with varying deadlines, conduct four-wall investigations, send customer-facing communications, recover funds through merchants and financial institutions
Seniority
Mid-level, hands-on IC
