Workday Production Support & Release Lead
Core
Lead operational health, release management, test automation, and continuous improvement for the enterprise Workday platform spanning HCM and Finance.
Role type
Senior IC Workday Production Support & Release Lead
Builds
Enterprise Workday platform stability, release cycles, and automated operational workflows
Domain
Financial Services / Enterprise HR & Finance Technology
Required skills
Workday Platform Administration, Production Support, Release Management, Incident/Problem/Change Management, Test Automation, ITIL Frameworks, Workday Integrations & APIs, KPI/SLA Management, Stakeholder Leadership
Preferred skills
None explicitly stated
Technologies
Workday, ITIL, Automation Tools, Monitoring/Observability Platforms
Responsibilities
Lead day-to-day production support operations ensuring platform stability; Own incident, problem, and change management processes including major incident response; Monitor platform health through KPIs and dashboards; Lead bi-annual release planning and deployment readiness; Coordinate tenant refreshes and migrations; Establish and manage enterprise test automation and regression testing programs; Drive automation of operational workflows to reduce manual effort; Partner with cross-functional teams to deliver executive reporting on platform reliability.
Seniority
Senior, hands-on IC with leadership responsibilities
