Senior Escalation Engineering (ThousandEyes)
Core
Lead complex, high-impact customer investigations to diagnose service problems and restore digital experiences using network telemetry, logs, and product data.
Role type
Senior Customer Engineering / Technical Support Lead
Builds
Customer service restoration and product improvement feedback loops
Domain
Network Engineering / Digital Experience Assurance
Deliverable
client delivery
Required skills
Network troubleshooting, Cloud services debugging, Log analysis, Incident investigation, Scripting automation, Technical documentation, Cross-functional coordination, Linux administration, API integration
Preferred skills
Python/Java scripting, Container/Virtualization management, Cisco CCIE certification, Customer-facing technical writing
Technologies
ThousandEyes, Cisco Networking, HTTP/HTTPS, TCP/IP, DNS, Proxy, SSO, Linux, Containers, VMs, Python, Java, APIs
