Technical Support Specialist
Core
On-site 2nd-level technical support and lifecycle management for secure mobile communication solutions (Secusmart) for government clients in the Bonn region.
Role type
2nd-level technical support specialist (mobile security)
Builds
Secusmart secure mobile communication solutions for government authorities
Domain
Cybersecurity / Mobile Device Management
Deliverable
client delivery
Required skills
lifecycle management, error analysis, documentation adaptation, customer guidance, IT system integration, technical troubleshooting
Preferred skills
ticket management systems, asset management systems, mobile device management (MDM)
Responsibilities
Provide on-site 2nd-level end-user support, manage solution lifecycle including new releases and firmware updates, conduct systematic error analysis, guide customers on solution usage, adapt documentation for clients
Seniority
Entry to Mid-level, hands-on IC
