Manager, CRM & Reporting Platforms
Core
Lead a cross-functional team to manage and mature Microsoft Dynamics 365 CRM and enterprise reporting platforms, aligning technical delivery with business goals for the Global Client Group.
Role type
Manager, CRM & Reporting Platforms
Builds
Microsoft Dynamics 365 solutions and enterprise reporting capabilities
Domain
Financial Services / CRM & Business Intelligence
Deliverable
production ML models | product features | dashboards & analysis
Required skills
CRM platform management, team leadership, product roadmap development, stakeholder alignment, vendor relationship management, Microsoft Dynamics expertise, Agile leadership, data-driven decision making, ROI optimization
Preferred skills
Enterprise reporting tools (Coric, Vermilion), Power BI, Marketing Automation platforms (Microsoft Customer Insights-Journeys), OKR frameworks, software engineering mindset
Technologies
Microsoft Dynamics 365, Power BI, Coric, Vermilion, Microsoft Customer Insights-Journeys
Responsibilities
Lead and mentor a team of developers, product managers, and analysts; Develop and drive the product development and service roadmap; Work with stakeholders to optimize business processes and automation; Manage vendor relationships and financial commitments; Oversee design and enhancement of CRM solutions; Leverage data and metrics to align team efforts with business outcomes
Seniority
Manager, hands-on leadership
