Mitarbeiter Vertriebsinnendienst (m/w/d)
Core
Central point of contact for customers managing order processing from creation to recording, handling complaints, and generating invoices.
Role type
Sales Operations Specialist
Builds
Order processing workflows and customer service interactions
Domain
Energy and heating systems
Required skills
Order management, complaint handling, invoicing, customer communication, cross-departmental coordination, process optimization
Preferred skills
Commercial or technical training, sales or internal service experience, customer orientation, technical understanding, MS Office proficiency, ERP system usage
Responsibilities
Manage customer orders from creation to recording, process complaints and confirm delivery dates, create invoices and credits, act as interface between customers, outside sales, and technical departments, actively optimize customer processes