Sachbearbeiter im Kundendienst (m/w/d)
Core
Administrative support for the service team, handling customer inquiries, scheduling technicians, and managing orders.
Role type
Administrative assistant (customer service)
Builds
Customer service operations and technician dispatch coordination
Domain
Manufacturing / Industrial heating systems
Deliverable
dashboards & analysis
Required skills
Customer communication, order entry, data management, office organization, documentation
Preferred skills
ERP system experience, CAD basics
Technologies
Office programs, ERP systems
Responsibilities
Answer customer inquiries via phone and email, plan and coordinate technician assignments, create and update orders in the system, handle general office organization and documentation, serve as the contact point for the on-site service team for organizational needs