Customer Project Manager
Core
Lead customers and partners through Splunk journey from discovery to implementation of sophisticated solutions using management and technical skills.
Role type
Senior Customer Project Manager (Professional Services)
Builds
Sophisticated Splunk solutions and professional services engagements for enterprise customers
Domain
Enterprise Software, Cybersecurity, SIEM, Cloud SaaS
Deliverable
client delivery
Required skills
Project/program management, commercial negotiations, portfolio management, stakeholder reporting, RFP/SOW process management, security onboarding coordination, sales alignment, solution scoping
Preferred skills
PMI/CPMAI certifications, Cisco/Splunk/Networking/Security certifications, pre-sales alignment experience, market/customer analysis
Technologies
Splunk, Cisco, Networking, Security, Agile (Scrum/Kanban), Waterfall
Responsibilities
Build and maintain project plans including P&L, tasks, dates, and resource allocation; Implement detailed project reporting on burn rate, progress, risks, and dependencies; Understand and assess customer-specific security and onboarding requirements; Collaborate with Sales Engineering to influence technical details; Drive the RFP/SOW process with sales teams; Maintain accurate forecasting of bookings and revenue; Act as customer advocate for problem remediation.
Seniority
Senior, hands-on IC